ACCEPTED FORMS OF PAYMENT
Our online store accepts credit card payments via Mastercard, Visa, American Express, and Discover. We also accept payment via PayPal. Please note that sales tax will be added to all web store orders delivered within the state of California.
CHARGES TO YOUR CREDIT CARD OR PAYPAL ACCOUNT
Your card is charged when you place your order. This payment reserves your place in the queue of waiting customers and guarantees that all orders are filled in the sequence received.
If an item you ordered is out of stock, we may contact you by email to offer you the option of selecting a substitute for immediate shipment. If you prefer not to accept a substitute or wait for the item you requested, you may cancel your order and receive a full refund.
We receive and process web orders 5 days a week. An email confirmation notice is sent automatically to the address you provided as soon as we receive your order. If you fail to receive this notice, it may have been filtered out by your email account or internet service provider.
ORDER CHANGES AND CANCELLATIONS
We process orders very quickly, but we can sometimes modify an order once the fulfillment process has begun. If you want to reach us about changes to your order, please call us at 510-666-1346 during business hours, 10-6 PST Monday-Saturday) or send us an email (at all other times) as soon as possible. We are glad to make changes if we can do so before your purchase has shipped.
If you wish to cancel an order for items that have not yet been packed or shipped, we will refund the purchase amount in full.
We are happy to take orders by telephone for all items we sell in our retail store, as well as all items available via our web store. Please note that special offers available in our retail store may not apply to purchases made online, and vice versa. You are welcome to call us at 510-666-1346 and we'll be glad to assist you.
The total charge for purchases made in our web store may include a shipping and handling fee, which also covers packing and insurance against damage or breakage. We ship primarily via UPS Ground to the continental 48 states (up to 5 business days, depending on location).
Please take a moment to verify your requested shipping address. Shipping labels are generated automatically from the information you type, so any errors will appear on your label and may make your package undeliverable.
We cannot guarantee delivery of web orders by a particular date, but can often estimate arrival times for a specific order. We encourage you to notify us if your purchase is needed in time for a special occasion. Please call 510-666-1346 if you have questions.
We will send a shipping notification email when your order ships. The notification will include the shipping service (UPS, FedEx, or USPS) and a tracking number so you can track your order.
**We do not ship to destinations outside of North America.
We want you to be completely satisfied with your purchase from A Priori and we are here to help. If you need to return something you have ordered, please call us at 510-666-1346 within 5 days of package arrival so we can authorize the return. No returns will be accepted without prior authorization. When you contact us, we will provide you with shipping instructions. If you received a damaged or defective item, we may email you a return label at no cost. All other returns must be sent back at your own expense and return shipping fees are not refundable.
All returned items must be complete, unused, insured for the full purchase amount, and packed in the original packaging materials if possible. We cannot accept items damaged in transit due to improper packing.
If you request a refund on a purchase for which you received free shipping, the shipping cost will be deducted from the refund issued. The balance will be credited to your card. We may contact you by phone to complete this transaction. If you wish to exchange the item you are returning, we will be glad to assist you.
Damage and product defect claims must be made within 5 days of package arrival; please inspect your order immediately upon receipt. Damaged merchandise will be replaced at no cost to you if it has been kept in its original packaging. Please keep both the merchandise and the packaging while we are in the process of filing a claim with the carrier. We will let you know when these items can be redirected or discarded.
Refunds issued for cancelled or returned orders will be credited back to you via the same card or service with which you made your payment. Since this process requires the intervention of both people and banks, we regret that it is not instantaneous. We will do our best to speed matters along but please allow at least 8-10 business days for the funds to reappear. We appreciate your patience.
SPECIAL NOTE ABOUT HANDCRAFTED ITEMS
By their nature, handcrafted items are one-of-a-kind and may not exactly resemble the photos on our web store, or precisely match the dimensions indicated. Such variations are not product defects and are characteristic of ceramics, glassware, and textiles made by an artist one piece at a time. If you have questions about possible product variations, please call us before placing your order. If you are local, we highly suggest visiting our brick-and-mortar store to get a full appreciation of the craftsmanship of our artisan work.
Please let us know you have any difficulty purchasing from our online store so we can attempt to correct the problem. Please send us an e-mail or call us at 510-666-1346 and describe the situation as best you can. We may contact you for more detailed information. We appreciate your feedback to help us continually improve our webstore.
PRIVACY & SECURITY
A Priori is committed to respecting customer privacy. When you make a purchase, your transactional information is transmitted in a safe, encrypted format. We will not share any information about you with any other party. We will ask you only for the information we need to process your order and to contact you if a question arises.
We take all industry-standard precautions to protect the security of your personal information (such as your name, address, and telephone number). Your credit card data is not stored or used for any purpose other than your purchase transaction. We do not retain any of the financial information you provide in the course of making a purchase.
"We may collect information about your computer, including your IP address, operating system and browser type, for system administration and in order to create reports. This is statistical data about our users’ browsing actions and patterns, and does not identify any individual.
The only cookies in use on our site are for Google Analytics. Google Analytics is a web analytics tool that helps website owners understand how visitors engage with their website. Google Analytics customers can view a variety of reports about how visitors interact with their website so that they can improve it.
Like many services, Google Analytics uses first-party cookies to track visitor interactions as in our case, where they are used to collect information about how visitors use our site. We then use the information to compile reports and to help us improve our site.
Cookies contain information that is transferred to your computer’s hard drive. These cookies are used to store information, such as the time that the current visit occurred, whether the visitor has been to the site before and what site referred the visitor to the web page.
Google Analytics collects information anonymously. It reports website trends without identifying individual visitors. You can opt out of Google Analytics without affecting how you visit our site – for more information on opting out of being tracked by Google Analytics across all websites you use, visit this Google page.